Next Contact Phone Number | 0843 506 9292
Calls to these numbers costs 7ppm plus your phone company’s access charge
NEXT customer service helpline helps customers with queries, ranging from account payments to resetting your account password, and much more.
If you are having trouble trying to find where to sign into your account then call the Customer Helpline now on 0843 506 9292 for assistance. Next have made a few changes to the site recently to improve how it works. These changes mean you can only view certain aspects of your account whilst not logged in, you will need to log in using your username and password to access the rest of your details. Contact one of the NEXT Customer helpline agents for more information.
You can still log in to your account using your customer reference number and your date of birth, however if you wish to set up a password contact the Next Customer care number on 0843 506 9292 now and they will set one up for you. If you already have a password set up but you cannot remember it then enter your customer number and email address and hit the reset password button, alternatively if you cannot aces your emails or are having technical difficulties then contact NEXT directly now on 0843 506 9292
If you have placed an order for delivery online then you can track the parcel using our online tracking system. Once your order has been dispatched into the courier network then NEXT will send you an email to enable you to track your parcels progress. It will show you the times at which your parcel was received by the courier, processed and dispatched. There are also other things you can see such as, if your parcel delivery has had to be re-attempted for example if they came to deliver when you were not available to sign for it. If the second attempt is unsuccessful they will deliver your parcel back to the post office near you for you to collect and sign for yourself. If you have waited for a parcel and not had any tracking information or had any communication from NEXT directly, then ring now on the Customer Services number 0843 506 9292 to track a missing parcel.
For queries regarding faulty items, (most items have a one year guarantee from the date of purchase), you can arrange for these items to be collected by the courier and sent back to Next with free delivery of a new item if it is still required, providing this item is still available. Alternatively you can take your faulty items back to any NEXT store and swap it, again providing this item is still available. For further information, or if you have any queries regarding this, the contact number for NEXT Customer services is 0843 506 9292.
If you are having a problem with a Watch, then contact the Next Customer helpline directly, on 0843 506 9292 as these are dealt with separately and cannot be repaired in-store.
If you have a faulty piece of furniture and it required a two man delivery then again call NEXT Customer Care on 0843 506 9292 to arrange for it to be returned.
If you have any queries with regards to online ordering, or emails you consider to look suspicious, or suspect them to be fraudulent or someone trying to ‘phish’ information using the NEXT logo or claiming to be from a NEXT account then please ring and notify NEXT on the Customer Services number 0843 506 9292 and request that emails like this are stopped from being sent to your account.