DLA Contact Phone Number

Disability living allowance Number | 0843 506 9857

Calls to these numbers costs 7ppm plus your phone company’s access charge

disability living allowance contact phone number The Disability Living Allowance (DLA) is being replaced by Personal Independence Payment (PIP) for all people with a long term health issue or disability aged between 16 and 64 years.

You can only make a new claim for DLA if you’re claiming for a Child under 16 years. This is known as DLA for Children.

To speak to an advisor call the Disability Living Allowance helpline on 0843 506 9857

PIP is a benefit which helps with some of the costs incurred by long term health problems and / or disabilities. What you receive is based on how your condition affects you, and what help you need.

PIP is gradually replacing DLA even for those people who have an indefinite or lifetime DLA award. You should receive a letter from the Department of Works and Pensions (DWP) explaining PIP and when you might be affected. If you have not received a letter or have any queries about this call the Disability Living Allowance Support line on 0843 506 9857. However in most cases your DLA won’t be affected by PIP until 2015 or later unless:-

  • Your Care or Mobility needs change
  • You reach the end of your existing DLA award
  • You’re no longer eligible for DLA

Applying for PIP

You can apply for PIP (when you are requested to do so). When you apply your DLA will continue until the Dept. of Works and Pensions makes a decision on your case. NB – If you decide not to apply your DLA will end.

The date of the claim is the date your application form is received. It usually takes 40 days to consider your claim. You may need an Assessment to support your application. An Assessment will normally be used to check the level of help you need.

If you are terminally ill, then your claim can be dealt with more quickly under “special rules”.

As from the 10th June 2013, anyone over the age of 16 MUST apply for PIP instead of DLA.

If you have any queries about when you should apply for IP call the Disability Living Allowance Customer Care line on 0843 506 9857


To qualify for DLA for adults you must be

  • Between the ages of 16 and 64 ( as at the 8th April 2013)
  • Made your claim before 10th June 2013
  • In need of help looking after yourself or have walking difficulties

You must have needed help or had walking difficulties for at least 3 months and expect them to last at least 6 months.

There are different components to DLA.

  1. Care Component

You may get these parts of DLA if

  • You need help with your daily needs – washing, eating, using the toilet, communicating
  • You need supervision to prevent putting yourself or others in danger
  • You can’t prepare a cooked meal
  • You need someone with you when you’re on dialysis.
  1. Mobility Component

You may get these parts of DLA if

  • You can’t walk
  • You can only walk a short distance
  • You make yourself ill if you walk or try to walk
  • You are assessed as 100% blind or 80% deaf.
  • You need supervision when walking outdoors

For more information on these components call the Support for Disability Living Allowance on 0843 506 9857


You may need to have an Assessment to check the level of help you need. If so you will normally receive a letter explaining why and where to go. Your benefit may stop if you do not attend for an assessment. You may be asked for identification such as a Passport, a Driving Licence or your Bank Statements. You can always check this by calling the Helpline for the Disability Living Allowance on 0843 506 9857

Change of Circumstances

You must telephone the Support line if your circumstances change e.g. your condition improves or you need more help. The changes may affect

  • How much DLA you receive
  • When you will be affected by PIP

The Contact number for Disability Living Allowance is 0843 506 9857

Normally DLA is not affected if you go:-

  •  Into a home or hospital for less than 4 weeks
  • Abroad for less than 13 weeks
  • Abroad for less than 26 weeks to receive medical treatment for a condition you had before you left

Appeal against decisions

You can appeal against a decision about your DLA if you’re not happy with it.

For more details or if you have any queries or concerns speak to advisor on the Support line for Disability Living Allowance on 0843 506 9857.

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