Privacy Policy

Privacy Notice – Numbers Helpline. 

This policy relates to the privacy of your personal data at Numbers Helpline.

About Numbers Helpline.

Numbers Helpline offers a customer service contact telephone directory service for some of the UK largest Organisations, our service aims to bring these contact details to one easy to use website, thus providing a quick and convenient way for members of the public to find telephone numbers.

We provide a call forwarding service to these businesses and organisations, via 0844 numbers, (Calls to these numbers costs 7ppm plus your phone company’s access charge.)

Under the new General Data Protection Regulation (GDPR) which governs Data Protection, we are required to give you a clear understanding of how and why we process your data, and what our position is, in this relationship

We are the Data Controller. 

As we set the rules and reasons for collecting data from you, we are classed as the Controller of your personal data.  This means it is our responsibility to ensure that the data we collect is controlled effectively and protected at all times.  Should you have any questions about the processing of your data you can contact us directly using the following methods: Tel : 0333 323 0980, Email:

Why we need your personal data and what we need to do with it.

Your personal data will be managed in accordance with the new Data Protection Regulation (GDPR) under the following principles:

  • 1. Lawfulness, Fairness and Transparency:
    • We will not process any of your personal data in order to provide this service to you.
  • 2. Purpose Limitation:
    • No personal data is collected when using the service, should you wish to leave a comment/feedback via our website we will require your explicit consent to store your information.
    • Will not use it for anything else unless you have been informed and, where relevant, your permission obtained.
  • 3. Data Minimisation:
    • We will not ask for more information than we need for the purposes for which we are collecting it. The personal data that we store consists of:
      • Full name
  • 4. Data Accuracy:
    • We will update our records when you inform us that your details have changed
  • 5. Storage Limitation:
    • We will only retain your personal data for as long as we need to respond to your enquiry and have processes in place to remove the personal data of lapsed members.
  • 6. Integrity and Confidentiality:
    • We have implemented appropriate technical and operational measures to protect the integrity and confidentiality of your personal data

Policies and processes we have to protect your rights as the ‘Data Subject’ 

Under the GDPR you have a number of ‘rights’ which you can exercise at any time.  Should you wish to do so, please contact the person named at the end of this Notice.  These rights might include:

  • the right to a Subject Access Request (also known as a SAR). You can access all of the data we process on you. This will be supplied to you within 1 month from the request being received.
  • the right to rectification – requesting any inaccurate data we hold on you to be corrected. We will make your amendments without undue delay.
  • the right to erasure – where the contract has ended but consent has been obtained to process your data, you may have the right to be forgotten and your personal data erased without undue delay.
  • the right to object/withdraw your consent.
  • the right to restricted processing – you can now request us to stop processing your personal data which can be reversed through consent from you the ‘data subject’.
  • the right to data portability – you can now have your personal data ported from Numbers Helpline to another controller
  • the right to object to automated decision making, whereby we may use your data for profiling purposes to make a decision.

Where we cannot comply with one of these rights, or we need additional time to comply, we will provide you with a full explanation within the timescales required by the Regulation.

Transferring personal data 

Due to the nature of the business, we work with a variety of GDPR compliant businesses who act as our processors which store and process your personal data on our instructions. Below is a list of our main categories of processor:

  • Email platforms
  • Website hosting/development companies

International Transfers

At no time does your personal information leave the EU.

Talking to us about your rights or this Notice

Should you wish to speak to us about the way we process your data, or wish to exercise your rights as listed above, please contact Numbers Helpline’s Data Protection lead Geoff Bell; Tel: 0333 323 0980, Email:

However if you wish to direct your questions to the ICO, you can find their details at


A Cookie is a small file which asks for your explicit consent to be put on the hard drive of your Computer. If you agree the file is added and will keep track of your visits and activity on that website. They allow various applications to respond to you as an individual. Over time they build up a picture of your activities and preferences when you visit the various websites.

We can use the traffic log cookies to check which Web pages are being visited. This information is useful to us as it helps us to build up data of the web page traffic, which in turn can allow us to improve our Website to suit the needs of our Customers.

Cookies are useful to us to allow us to develop and maintain a better service. Once we have used the information we remove it from our database.

Cookies do not give us access to your Computer or any other information about you.

You can choose to accept or decline Cookie requests, but if you decline then you are more likely to be prevented from using that Website.


Our Website contains links to other Websites. If you use these links you will leave our site, and so you need to be aware that we do not have any control over the other Websites. Consequently we cannot be held responsible for the protection of any data or information which may be collected when you are visiting those sites. For this reason any other Websites are not covered by this Privacy Policy. You should be vigilant and check the Privacy Policy of any other sites you visit.

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